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Shipping Guide

Cancellations


If you change your mind about your order, you can cancel it prior to delivery by emailing sales@metallichorses.com or calling 08056671922 to cancel. You will not incur any charges if this is done before delivery.

Dissatisfaction


If you are not satisfied for any reason with goods ordered on Metallichorses.com, you can return your product as long as:

  • You contact Customer Support within 48 hours of delivery
  • You have proof of purchase (order number, delivery note, invoice).
  • The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging along with the accessories and free gifts received with it.
  • The product must not have been used or installed or had any data inputted.
  • All sealed items must not be opened.

Manufacturer's Faults


If your product arrives damaged or you were delivered the wrong product, we're happy to exchange or refund your purchase as long as:

  • You contact Customer Support within
    • 7 days after delivery for Fashion products
    • 3 days after delivery for General merchandise
  • You have proof of purchase (order number, delivery note or invoice).

You have one week from day of delivery to return your order. The cost of return will be refunded after your return has been processed. 

Don’t worry, all our products come with a manufacturer guarantee, so if your product develops a fault after 7 days please contact the manufacturer directly. All exchanges and refunds will be processed within 10 working days from the date of receipt to MH Store.

RETURN LOGISTICS


If you are located in Lagos or Abuja – please contact our customer service team by emailing sales@metallichorses.com or calling 08056671922 to arrange a MH pick-up. If you are located outside Lagos or Abuja – you’ll need to send goods back to MH using DHL. You’ll need to contact MH before return. MH will notify DHL and then you’ll drop the goods off at DHL office.
All returns should be addressed to: 
Inbound/Returns Manager, MH Nigeria. 
RETURN APPROVAL


All returns are subject to inspection and approval by MH Quality Control. Returns that do not pass our Quality checks will be rejected and the shipment costs will not be refunded to the customer.

REFUNDS


If you have already paid for the purchase in cash, we will refund the full cost of it by transferring the entire amount to your account. If the item was paid for by credit card, the funds will be returned only directly to the card which was used for the purchase. 
The shipping will be free if return is due to Manufacturer’s Faults or Incorrect Delivery. Otherwise, you’ll need to pay for the cost of shipping goods back to MH. The period of refund will not exceed 10 working days from receipt of returned goods to us and the accompanying documents, if approval of your application for the return of the goods is granted.

Thank you for shopping on Metallichorses.com, we are here to serve and make your life more comfortable. Should you have any issues with the above, kindly contact us at sales@metallichorses.com or you can call us on 08056671922 and we will guarantee your suggestions are given due consideration.

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